What is HEALNGO?
HEALNGO is an all natural hair care company, designed to bring you exquisite products that moisturize, improve detangling, while defining your curls. We use naturally derived ingredients in all our products. We cater for all hair types, kinky, coily, wavy, curly, straight and locs.
Does your products contain harsh ingredients?
Our products are all hand-crafted with your hair needs in mind. We hand pick every ingredient and we do not include any ingredients that have any parabens, phthalates, synthetic alcohols, and artificial colorants in any of our products, however our products do contain preservatives.
Do you ship internationally?
Yes, we ship to many countries outside of the U.S. Please be cognizant of your country's customs policy and taxes before placing your order.
When will I receive my order?
Orders typically ship between 3-5 business days. Shipping outside the U.S. will require and extra 2-4 weeks for delivery. Once an order is placed, shipping and tracking information will be available to you when the order ships.
I forgot to use my discount code?
Unfortunately we cannot adjust an order once it has been placed. All discount codes must be used at the time the order is placed. Please double check your order before submitting it.
What is your return / refund policy?
Please read our policy on returns and/or refunds here.
I put the wrong address on my order?
Please contact us as soon as possible before the order ships so we can change it. If the order ships before we are contacted by you, and your package is returned to HEALNGO, you will be responsible for the shipping cost.
How can I change my shipping or billing information?
Please log into your profile and you can change your information on there.